Meister Business Solutions is your one-stop consultancy to resolve your strategic Sales, Marketing & Service business challenges. Our unique & diverse expertise allows us to design and implement best practice, customer-centric business transformation solutions.
Who are we?
MBS are a unique consultancy with diverse expertise in Contact Centres, CRM implementations, Compliance, Sales & Marketing strategy, Project Management & best practice business transformation methodology.
For one ASX200 company with annual revenues of $900m, we delivered a high-quality new contact centre, a customer-centric strategy & major CRM upgrade that was implemented on-time, on-budget & on-quality.
As a result:
- Lead conversion increased to 91%,
- Volume of inbound calls answered grew by 12%,
- 83 hours of admin efficiency per day created for the field sales team,
- Introduced critical ACL, Privacy & SPAM compliance measures &
- Achieved good customer call NPS results of 60%.