Mark is Director of Meister Business Solutions supporting large enterprises with strategy and e2e business transformation leadership. This includes complex enterprise CRM projects and call centre outsourcing, high quality Project Managers into billion dollar Mining Projects and develop fit-for-purpose CRM solutions into the SME market.
In the past 12 years as Business Lead, Mark has successfully implemented a diverse range of initiatives from new B2C Promotional Solution Platforms, CRM Marketing & Sales Automation, merging Call Centre analytics across merger of 2 large enterprises, iOS app development for Retail Sales Channel, best practice collaboration portals using SharePoint, implementing eWFM Workforce Planning into a 150 seat call centre and so much more.
Most recently, Mark led the discovery workshops to merge Foxtel and Fox Sports B2B to consolidate their Finance, Billing and Sales functions under a new single entity.
Mark has extensive experience in regulatory compliance obligations. He led the delivery of the highest quality marketing framework and customer digital platform that resolved an ACCC Undertaking.
He has a diverse industry experience across the airline industry, airport operations, media broadcast businesses, subscription businesses, non-profit organisations & small to medium enterprises.
In addition to 25 years sales, operations & management experience, Mark has an MBA, is a certified Agile Scrum Product Owner and certified Prince2 Practitioner (Project Manager).