Mark Burgermeister

Mark Burgermeister is Director of Meister Business Solutions. Mark leads the enterprise division of MBS.

Mark has 30 years’ experience across 

INDUSTRIES (Not limited to):

  • Subscription TV
  • Transport (Airlines – Contact Centre, Group Travel, Industry Sales, Aircraft Operations, Crew Operations, Flight Operations)
  • Aged Care
  • Child Care
  • Health Care
  • Building Services

EXPERTISE

Enterprise Technology Projects:

  • CRM Projects
    • Salesforce, 
    • Pegasystems, 
    • 2 x Microsoft Dynamics AX projects, (including an award winner)
    • Childcare CRM
    • Zoho Technology Stack (small business implementation)
  • Other platform implementations: eWFM Workforce Planning, Cisco Meraki MDM (Beta), 

Compliance Implementations

  • Gift with Purchase Campaign framework, process design & build
  • Resolve major ACCC Undertaking compliance failure

Large Change Management Projects

  • Led the operational readiness of new-to-market Foxtel product into global Contact Centre network.

Company Mergers

  • Led the discovery to merge 2 x B2B organisations into a $300m entity. The scope included integrating Finance, Operations, Sales & CRM.

Contact Centre Implementations

  • Outsource:
    • Lead Contact Centre Outsource RfP process & vendor selection
    • Lead implementation of outsourced Contact Centre for ASX200 company
  • Insource:
    • Merger of 2 companies Contact Centre Reporting Divisions
    • Lead e2e implementation of Workforce Planning software & procedures for 200 seat contact centre
    • Manage Contact Centre Resource Administration
    • Setup & lead a Reporting Analysis team
    • 20 years Contact Centre experience

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Mission

To benefit others through our experience, to help people take the next step to work with a business that wants to help your customers, your business growth and give you more time to do what you want.

Location

MBS is based on the Gold Coast and services companies across Australia.
Email: info@meistersolutions.com.au
Phone: +61 431357233

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