With 3 decades of experience in Project Management, Sales, Contact Centre operations, Sales & Marketing compliance & CRM implementations, we are typically tasked with resolving:
- Systemic sales leakage / revenue challenges,
- Major administration bottlenecks,
- End-to-end CRM Sales cloud implementations/replacements/upgrades,
- End-to-end Contact Centre implementations/replacements,
- Complex campaign frameworks design & build
- Resolve ACL, Privacy, Spam compliance risk,
- Operationalising company mergers
- Robotic Desktop Automation (AI)
- and much more.
MBS is based on the Gold Coast and services companies across Australia.
Step 1: MBS Discovery
MBS provide an engaging, collaborative & highly effective discovery methodology to truly understand strategic & systemic root cause and effects of your business problems.
Step 2: MBS Solution Design
Upon completion of our MBS Discovery, we provide a fit-for-purpose solution that considers global best practice business transformation strategies balanced to your organisational maturity, business needs & budget. We will deliver strategies, project schedule, costings & high-quality board presentation pack ready for approval.
Step 3: MBS Solution Implementation
MBS will see the solution design into reality by leading the end-to-end project implementation.
We can provide the following functions: Project Lead, Project Management, Business Analyst, Change Management, Communications Management, etc.
We will manage the end-to-end project from governance and as required: Technology selection recommendation, customer strategy, restructure opportunities, CRM implementations, RfP process, Contact Centre implementations, operational readiness, Business data & intelligence readiness, campaign management, Sales & Marketing compliance, just to scratch the surface.